NEOCONNECT is a comprehensive solution for AAA, Billing & Subscriber Management for ISPs. It is crafted specifically looking to the current needs of an ISP network and contains some unique features as its USPs. Besides the standard product line, we are flexible enough to customize the solution as per client needs.
NEOCONNECT provides an end to end stack for Next Gen ISP which enables ISP to provide quality service to their customers. It helps CSP, not only their customers to have better connectivity but also intended to give better connect with Customers, Partners and Employees.
Along with AAA and Billing, introduction of CRM, OM, Inventory, Field App etc. for better Operational efficiency and Enhanced Customer Delight.
AAA, Subscriber & Billing Management Solution
Following are the major modules of NeoConnect:
- AAA
- Subscriber & Billing Management
- CRM & Trouble Ticketing
- Order Management
- Inventory Management
- Mobile Apps
Features of AAA:
- RADIUS Customer Management
- RADIUS Authentication & Accounting Driver
- RADIUS Client Management with Client Group
- Local DB & LDAP Authentication
- Accounting Session & CDR Management
Features of Subscriber & Billing Management:
- Subscriber Management
- Partner/Franchisee Management
- Plan with Charges, Services and Quota
- Multi service at customer level
- Flexible Charges Management
- Billing cycle support at charge level
- Flat and Percentage based discount on plans
- Dunning based on Customer and Plan type
- Payment Collection and Approval
- Flat and Tiered (upto 3) Tax Management
- Configurable Invoice Template
- Invoice Generation & Email
- Revert/Write Off Invoice
Features of Inventory Management:
- Itemized Stock
- Order wise inward details
- Vendor Management
- Multi Location Stock
- Resource Life Cycle
- Costing
Features of CRM & Trouble Ticketing System:
- Dashboard
- Lead Management
- Order Management
- Customer Engagement & Support
- Staff & Access Control
- Alert Management
- Reporting & Analytics
Customer Mobile App:
- Installation Request
- Location Capture for feasibility
- Digital KYC
- Payment & Renewal
- Trouble Ticket
- Realtime Order Tracking
- Realtime Ticket Tracking
Sales People App:
- Auto Lead Assignment based on Location/proximity
- Self Lead Assignment
- Intelligent Feasibility Guider (Geo-Location)
- Manual feasibility checks for new request
- Customer appointment booking & rescheduling
- Appointment reminder
- Digital KYC
- SMS & Payment link sharing with customer
- Lead location navigation using google map
- Case assignment to Operations Team
Operations/Field Engineers App:
- Smart installation request/ticket assignment
- Installation resource inventory management
- Installation status capture with proof
- Customer Appointment and Reschedule
- Appointment Reminder
- Auto escalation as per defined SLA
- Real time status update & customer provisioning